How does the subscription process work?

SueAngelDesigns.com is based on yearly subscriptions. When you first subscribe, you will be provided a
password that allows you to download files from the website during that month.

At the beginning of each month, you will receive an email that has the new password for the month.  
Because
you will need a new password every month, you must make sure we always have your current email
address.
You won't need the password for the previous month and can discard it. You will be able to download
all files on the site with the new password until the end of that month and the new password is mailed out.  

When your 12-month subscription is about to expire, you will receive an email notification that your subscription
is close to expiration and a link to the subscription renewal page where you can purchase a follow-on
subscription.

I'm having trouble with the subscription process and keep getting a "page not found" message.

Web connections can be fickle, so if you're having difficulty subscribing, please contact us and we will email an
invoice to you with a link to the correct page at the PayPal site.

I paid for my subscription through PayPal, but the password page didn't come up.

Please contact us and we will email the password to you.  When your payment is accepted by PayPal, we
receive an email from PayPal notifying us about it, so we will know that you subscribed even if the password
page did not come up.

What files will I be able to download?

You will be allowed to download any and all files on the website, with the exception on any graphics shown in
advertisements for other websites such as the one for MangelsDesigns.com. You will be able to download all
current and future graphic files until your subscription expires.  

New scrapbook kits, embellishments, and backgrounds are added to the website on a regular basis, so it pays
to resubscribe.

Can I give files to other people?

If you wish to share the kits or other files you download from our website, you may give a Gift Subscription at
this
LINK.  You are not permitted to give away any of the files or to share your password with others.
Doing so is a violation of our subscription policy and will result in termination of your subscription.  Please
respect our copyrighted property. We keep our subscription price low to allow as many people as possible to
legally enjoy our work .

If you have any additional questions about the terms and conditions associated with a subscription, please
click
HERE.

How do I download files from the website?

In general, you will download files from these four Web pages:

1)   
http://www.sueangeldesigns.com/more-kits.html
2)   http://www.sueangeldesigns.com/more-backgrounds-alphas.html
3)   http://www.sueangeldesigns.com/more-quick-pages.html
4)   http://www.sueangeldesigns.com/more-embellishments.html

When you see a picture of a kit you wish to download, click on the word "download" above the picture.

Some kits have elements that require you to download two files. In these cases, you will see "file 1" and "file 2"
and a link to the download below each.  

A few kits are combined into one zipped file. In these cases, you will see the word "download" centered
between the two pictures.

You will be redirected to the location of the file to be downloaded. The page you see at this point has a green
background and a white box where you will enter the password.  

Type (or copy and paste) the password into the white box and click OK.  

Another page will pop up, and toward the bottom of the screen you will see a light green box with a gray button
on it that says "download file."  Click the button and save the file to your computer.  

How do I use the files in my layout?

After the file is saved, right click on the icon and unzip the file using WinZip or another software decompression
program.

In what format are the files?

The unzipped files will be in one of two formats:  JPG or PNG.  Backgrounds cover a standard 12x12 (3600
pixel) area, and are in JPG format.  All other files will be in a PNG format.

What's the difference between JPG and PNG formats?

JPG
The acronym JPG or JPEG stands for Joint Photographic Experts Group, the original name of the committee
who wrote the standard. JPG files works well for complex graphics that do not require a transparent
background.  

PNG
The acronym PNG stands for Portable Network Graphics.  PNG files can be used for graphics that require
transparency. In other words, you can use a graphic of a picture frame and the center portion where the photo
should be will be transparent, thereby allowing you to place a picture BEHIND the frame and show through the
frame in the same way an actual photo frame works. JPG files, on the other hand, are not transparent, and you
would not be able to see through the frame to the photo below.

For this reason, we only use JPG files for backgrounds.

What is image or file resolution and what do you mean when you say your images are "high quality"?

If you don't plan to ever print your scrapbook pages and will only upload them to the web, file resolution could
be as low as 72 dpi, or dots per inch and your pages will look fine. HOWEVER, if there is ANY CHANCE you
may print your scrapbook pages in the future, a higher resolution is very important to ensure high quality. Low
resolution files that are printed are blurry and fuzzy, and a scrapbook page created at a low file resolution
cannot be successfully modified to a high image resolution at a later time and look good.  When a file is saved
at a low resolution, it loses much of the graphic information because there are fewer dots per inch. Trying to fix
it by converting it to a higher resolution means that your graphics program has to "guess" where additional
pixels of information need to go and what color they should be. The "guessing" process always results in lower
quality.

Print work requires at least 300 dpi resolution for high-quality images. These high resolution files can become
quite large in file size, however, which means that they can take a very long time to download from the web.  

The optimum image resolution for high-quality scrapbooking is 300 dpi. This image resolution provides
high-quality results without creating files so large they can't be downloaded at most connection speeds.  

The images on our website were created at 300 dpi and will give you high quality results when you use the
elements and backgrounds as they were intended. For example, if you place a small tag on your page and
then decide you want to enlarge it many times over, it may look fine on the screen, but will look blurry when you
print it out because you've decreased the virtual resolution of the resulting image. Our advice would be to use
the backgrounds and elements at the size they were created or only slightly larger.  

On the other hand, if you REDUCE an image in size, you increase the virtual dpi, so the quality of the smaller
image will be excellent.

I have a slow internet connection, and some of your files are too large for me to download. Can you
help?

Yes.  If you need smaller files, please contact us and we will reduce the size of any kits you specify. Keep in
mind that this process may take a few days, so please be patient.  Also please understand that the quality will
be somewhat lower than it would be at 300 dpi.
If you have any questions that were not answered here, please contact us at susan@sueangeldesigns.com,
and we will gladly answer them! We want your experience with us to be a pleasant one.

Thank you for your business!
copyright 2014 by SueAngelDesigns.com